Date(s) - October 26, 2018
8:00 am - 10:00 am EDT
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Kaiser Permanente Center for Total Health
700 2nd Street Northeast
Washington, DC 20002

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The Consumer Impact on Healthcare from Delivery to Facilities

What is consumerism in Healthcare? Is Healthcare delivery today more market and data driven, and does this information affect services? By 2019 Millennials will number an estimated 73 million and Boomers are estimated to decline to 72 million. Is there a difference in the way these populations “consume” healthcare? This session will explore the ways the consumer interacts with Healthcare brands, their priorities and impact . Our panelists will define healthcare consumerism, explain healthcare trends in response to consumerism, and discuss facility impacts of these trends.


Rachel Woods, Senior Consultant Medical Group Strategy & Operations
Advisory Board


Jill Yonowitz, Senior Director, Delivery System Planning
Kaiser Permanente, Mid Atlantic States – Regional Office

Mary Goldin, Executive Director, MAS Consumer Experience and Health Plan
Kaiser Permanente, Mid Atlantic States – Regional Office

Patrick Schultz, Principal of the Healthcare Practice
Waldon Studios


8:00am – 8:30am – Registration & Networking

8:30am – 10:00am – Panel Discussion

Parking Information

There is no parking onsite at the Center for Total Health. There are several nearby public garages, including directly across the street at 701 2nd Street NE. Union Station also has a large parking garage. Metered street parking is available in the neighborhood, though like most urban areas it can be difficult to find an open spot.

Public Transportation

The Center for Total Health is a short walk from Union Station, accessible by Metro (Red Line), Amtrak, VRE, and MARC trains. There are two ways to get from Union Station to the Center for Total Health:

Inside: In Union Station, walk to the end of the Amtrak Gates (Gate L), and turn left to walk through the double glass doors. Follow the tunnel to the end, then turn right and take the elevators down to LL. Step out of the elevator, and turn left. Follow the hallway to the Kaiser Permanente entrance (it will be on your right). Our security guards will be happy to direct you to the Center for Total Health.

Outside: Walk toward the Thurgood Marshall Court Building at the East end of Union Station. Take a left onto Columbus Circle Northeast. You will see a Capitol Bikeshare station and the Securities and Exchange Commission as soon as you turn left. Follow Columbus Circle as it becomes F Street. At the next intersection (F Street NE and 2nd Street NE), turn left onto 2nd Street NE. Folllow 2nd Street about 2 blocks to the farthest of three entrances to 700 2nd Street, with the Capitol Bikeshare station at the front door.




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