Date(s) - July 23, 2020
2:00 pm - 3:00 pm EDT
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The current pandemic has caused health systems to quickly change the way they operate and how they will operate in the “new normal”. Operational changes have impacted and will continue to impact: People, Process, Place and Technology.

On July 23rd hear from three health systems in the Mid-Atlantic region on how they have addressed operational changes. Health systems have had to implement operational changes since COVID-19 – what do these changes look like now and how will they fluctuate over time? What will the “new normal” look like as health systems transition back to a more normal operational structure? And let us not forget telemedicine. We will learn how these health systems have implemented telemedicine and telemedicine’s role in the future.

The pandemic has created interesting times for everyone, and we look forward to hearing how Inova, Penn Medicine and Virginia Hospital Center are approaching their “new normal”.

If you have questions for the panel, please submit them when you register.



  • Toni Ardabell, Associate Chief, Clinical Enterprises, Inova Health System
  • Melody F. Dickerson, MSN, RN, CPHQ; Senior Vice President & Chief Nursing Officer, Virginia Hospital Center
  • Jennifer Mishkin, Senior Associate Director, Planning, Design & Construction, University of Pennsylvania
  • Allison P. Wilson-Maher, MBA, FACHE, Vice President, Real Estate, Design and Construction, Penn Medicine



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